Delivering massive savings to companies with challenges in CS & Tech hiring and high staff attrition by letting us to build and manage their teams at our world class facilities!
Name:
Ken Coyne
Title:
Mr
Company:
OpsTalent
Connect with Ken
Website
My Asks/Offers
I would like to meet companies who need an expert partner to deliver their customer and technical support 24/7/365. We are an award-winning BPO working with many companies scaling their global talent and optimizing operations. The average cost to hire and replace customer service (CS) agents is $30k (as per Forrester). This along with staff attrition in our space being 30% to 40% is costing companies well into the millions annually.
We are exceptionally strong in drastically reducing these costs by:
- Hiring highly educated people in low-cost centers
- Delivering best-in-class training via our OpsLabs
- Delivering outstanding employee experience, which enables us to achieve year-on-year staff attrition rates of <5%
We believe your customer experience is only as good as your employee experience and happy employees result in happy customers
. I would love the opportunity to talk about this further and help your investments achieve exceptional CX and maximize ROI at the same time.
. I would love the opportunity to talk about this further and help your investments achieve exceptional CX and maximize ROI at the same time.