Generative AI is rapidly changing the methodology, implementation, and effectiveness of conversational AI, customer experiences.

Having founded three analytics platforms and analyzed more than 90 billion chatbot and voice bot messages, Arte will discuss how to leverage insights in Generative AI to optimize the customer journey.

You'll learn:

1. how to choose an LLM
2. How to design a great chatbot experience using Gen AI
3. How to measure and optimize Gen AI applications

Event Schedule (EDT Time Zone):

5:55 PM Early open for Zoom setup/etc
6:00 PM Bots and AI Kickoff / Speaker Introductions
6:03 PM Arte Merritt - The Role of Analytics in Generative AI

Speaker Bio:
Arte Merritt, Founder, Reconify
Arte Merritt is the founder of Reconify, a platform for analyzing and optimizing generative AI. Previously, he led Conversational AI partnerships at AWS. He was the co-founder and CEO of Dashbot, an analytics platform for chatbots and voice assistants, which he led to 20,000 customers, 90 billion messages processed, and multiple acquisition offers. He is a frequent author and speaker on conversational AI and data insights. Previously, he founded Motally, a mobile analytics platform he sold to Nokia. Arte is an MIT alum.