Removing Conversational AI Chatbot Blockers and Smoothing Human Handoffs

We are in an age of disillusionment with the AI experience, and there is a simple explanation that will play an instrumental role in unleashing the full potential of AI in the market.

This talk will cover the key technical insights that have been blocking users from fully realizing the potential of Conversational AI and change your world view of conversational AI in actionable ways.

Additionally, we will learn to boost satisfaction by providing the same AI and ML-driven intelligence to the live agents as the chatbots.

Event Schedule (EST Time Zone):

5:30 PM Early open for Zoom setup/etc

5:35 PM Bots and AI Kickoff / Speaker Introductions

5:37 PM Dr. Jason Mars - The Single Misconception Holding Back Conversational AI

6:00 PM Casey Phillips - Bridging the AI Gap Between Chatbots & Live Agents

6:15 PM Q&A

Speaker Bios:

Dr. Jason Mars’ work is at the intersection of science, technology, and entrepreneurship with the mission to have meaningful impact in the lives of every human. Jason is a professor of computer science at the University of Michigan, author of the bestselling “Breaking Bots: Inventing A New Voice In The AI Revolution,” and has founded a number of successful AI companies. In addition to a number of awards in academia, Jason has been recognized as Bank Innovations #2 Most Innovative CEO in Banking, and #4 in Top 11 Technologists by Voice AI.


Casey Phillips is an accomplished Sr Product Manager in the Conversational AI / Chatbot space, with over three years of prior experience in software engineering, in addition to an MBA degree. The ability to effectively monetize and utilize AI & ML in products is one of his greatest strengths.

He’s achieved notable success managing the product roadmap for a variety of platforms including mobile apps, cloud-based solutions, enterprise-level software, and conversational UIs (chatbots and voice assistants). Recently, he’s launched successful and groundbreaking Conversational AI experiences in prominent products including TurboTax, QuickBooks, and ADP's HR Portal, all of which have delighted users and exceeded business goals.